Anyreach for BPOs

Deliver AI-powered CX under your brand.

Launch voice, chat and email agents that resolve routine work, connect to client systems and hand off to your people, with control across every client account.

Bring us a client use case See the product tour

Your brand. Your client programs. One place to manage them.

Northstar CX · Web“It is due Thursday. Send tracking?”

Order status answeredHarbor Home · action: order retrieved

Handoff brief readyReason, summary, collected details

Dashboard › OutcomesSample data

OutcomesEvery chart recomputes from one segment · last 30 days

HomeLiveAgentsOutcomes

Conversation funnel

Initiated

1,000

Connected

980

Engaged

610

No transfer

520

Resolved

490

Biggest leak: Engaged. Fall-out flagged at this step.

Duration distribution

<30s30–59s1–2m2–5m5–10m10m+

Volume by hour × day

01Win new programs

Make AI part of the service you sell, with a demo in your client’s context.

02Expand delivery capacity

Let AI handle routine conversations and actions, with your team handling exceptions.

03See program economics

Review client usage, pricing and projected margin in one place.

Product tour

See what makes it different.

Recreated screens · Sample data

Agents › Northstar CX › CapabilitiesSample data

CapabilitiesBuilt-in abilities, scoped to where each channel supports them

● Live · up to date

All channels

Time awarenessKnow the current date and time

Web searchSearch the web

Retrieve webpageRead a webpage

Channel specific

Image understandingRead photos customers shareWeb widget & email

CameraSee the customer’s cameraWeb voice only

Screen shareSee the customer’s screenWeb voice only

WidgetsCards, lists, carouselsWeb widget only

FormsCollect detailsWeb widget only

Continue on phoneMove chat to a callWeb widget only

Images in web chat and email. Camera and screen share in web voice.

Workflows › Order status · Harbor Homev4Sample data

Customer asks about an orderTrigger · conversation

Verify identityEmail + one-time code

Check orderClient API · GET /orders

Return statusDue Thursday · offer tracking

Record outcomeOrder status answered

Transfer to your teamIf verification fails

VersionDraftPublished v4 Test run

Every step is a node your team can test and publish as a version.

Custom Data › ordersSample data

orders order_id 1,284 live rows · synced from client system

RowsSchemaQueriesAgent tools

order_id keystatusduepostcodechannel

HH-10482Out for deliveryThu3011Web

HH-10477DeliveredMon3008Phone

HH-10466Delayed · depotFri3777Email

HH-10451ProcessingSat3869Web

HH-10439Out for deliveryThu3222Phone

HH-10431Returned—3073Web

HH-10425DeliveredTue3058Email

Agent tool lookup_order(order_id) → returns status, due

Keyed lookups the agent calls as a tool.

Agents › Harbor Home › Compare with IVRSample data

Live call: today’s IVR vs. your agentSame question, both lines, transcribed and scored

Both calls in

Client IVR today · recording

2:39

Your AI agent · recording

2:11

MetricIVR todayAI agentDifference

Steps to an answer11645% fewer steps

Keypresses required10no keypress

Identifiers demanded826 fewer asks

Time listening to prompts1:310:00no prompts

Intents understood01+1 intent

Sentiment at endImpatientNeutralImpatient → Neutral

Steps, keypresses, prompts and sentiment, compared on one call.

Agents › Harbor Home › IVR Swarm SimulatorSample data

Simulation reportOrder status check25 voice agents · balanced personas · sample run

Re-run

Resolved in IVR 16Live agent 3Callback 1Dropped 5

Avg handle time3:38Target ≤ 6:00On target

First call resolution76%Target ≥ 70%On target

CSAT4.0Target ≥ 4.0Watch

Drop rate20%Target ≤ 5%Off target

Every run ends in a report against targets you set.

Dashboard › OutcomesSample data

OutcomesEvery chart recomputes from one segment · last 30 days

HomeLiveAgentsOutcomes

Conversation funnel

Initiated

1,000

Connected

980

Engaged

610

No transfer

520

Resolved

490

Biggest leak: Engaged. Fall-out flagged at this step.

Duration distribution

<30s30–59s1–2m2–5m5–10m10m+

Volume by hour × day

The biggest drop-off is flagged for you.

Partner ConsoleSample data

Partner Console3 client sub-accounts · usage rolls up across all of them

Sub-accountsUsageBillingActivity

HHarbor HomeLLumen HealthCCrestline Bank+ Add client

Voice minutes16.8k3,412 calls

Chat turns58.4k22,950 sessions

Total calls26.3kavg 1m 24s

Projected margin—from configured rates

Voice minutes per day

Chat turns per day

Usage rolls up across client accounts.

01 / 7

One agent per client, every channel.Phone, web voice and chat, and email. Each capability shows exactly where it works.

AI and your team

Bring in your people with the context already there.

When a request needs human judgment, transfer the call and brief your team on the conversation so far.

Set the fallback for an unanswered or declined transfer.

Telephone · warm transferStep 1 of 3

Customer

I won’t be home Thursday. Can it come another day?

Agent

Let me check. That route only runs Thursdays for your area.

Customer

Then I need a different option. Saturday, maybe?

Exception: customer cannot accept the scheduled delivery

Illustrative example. Invented details.

Conversation review

Illustrative · Sample data

Volume—

Handling time—

Transfers—

Configured outcomes—

CustomerHi, my order hasn’t arrived and it was due yesterday.

AgentI’m sorry about that. Can you confirm the email on the order?

CustomerSure, it’s the one ending in example.com.

AgentThanks. Your order is delayed at the depot and is now due Thursday.

CustomerI need it before then. It’s for an event.

AgentI’ll bring in a teammate who can check faster options, and share what we’ve covered.

Evidence: “Your order is delayed at the depot and is now due Thursday.”

Quality and visibility

Show clients how the program is performing.

Review conversations, track outcomes and evaluate quality against criteria you define.

Track the workVolume, handling time, transfers and configured outcomes.
Review the evidenceConversation records, transcripts and evaluation details.
Improve with oversightHuman review and AI scoring, calibrated to your program.

Get started

Start with one client. Build a repeatable program.

Bring us a client use case

Make the use case tangible

Bring a client workflow. Shape a branded demo around the experience you want to deliver.

Validate a focused pilot

Agree on scope, client-system access, handoff rules and success measures before going live.

Expand what works

Use the results to decide which workflows, channels and client programs come next.

Integrations

Plugs into the contact center and CRM your clients already run.

Connect per client account: pull calls, agents and queues from the contact center, and work against the client’s CRM records.

Anyreach

Inner ring · contact centerOuter ring · CRM

Five9Cloud contact center: calls, agents, queues

Supported

Genesys CloudServer-to-server via OAuth2 client credentials

Supported

NICE CXoneInteractions and agent state

Supported

TalkdeskOAuth via Talkdesk Identity

Supported

Amazon ConnectConnect APIs + Kinesis

Supported

Webex Contact CenterCisco Webex CC via OAuth

Supported

RingCentral Contact CenterAdmin credentials + app client

Supported

DialpadDialpad Ai contact center

Supported

Zoom Contact CenterZoom Contact Center via OAuth

Supported

Connected per client account. Setup and data access are scoped during onboarding.

Operational fit

Fit the program to your client’s environment.

Existing telephonyConnect supported calling setups through SIP and bring-your-own-carrier options.

Client systemsUse workflows and APIs for the actions your program needs.

Access and change controlScope team access and publish agent configurations deliberately.

Security reviewReview the requirements for your client’s data, deployment and operating model.

Review security requirements →

FAQ

Practical questions.

Still unsure? Bring us a client use case →

Yes. Configure a custom domain, branded login, logos and colors. Partner accounts help your team manage client programs and access.

Phone, browser voice and chat, and email. The right combination depends on the workflow, language requirements and integrations. Discuss other channel requirements during scoping.

Use workflows and APIs to connect client systems, with SIP and carrier options for telephony. We assess the specific systems, permissions and actions needed for each program.

Configure the escalation path. Telephone warm transfer can brief the receiving person before connecting the customer. Handoff options for other channels depend on the integration.

Bring one client use case, the intended channel and the outcome you want to improve. Client knowledge, system access, escalation rules and success measures follow during scoping.

Pricing is scoped to the program. Bring your channels, expected volume and delivery requirements so we can discuss the commercial model.

Your next client program

Bring one use case. See what you can deliver.

Tell us about the client workflow you want to improve. We’ll help scope the experience, integrations and next step.

Explore the product demo →